Sorry to hear you are having issues with your computer powering on. The most common issue we see is computers "stuck" in hibernation. Please give the steps below a try on any computer.

What to do

Try these steps:

Step 1: Hold the power button down for 30 seconds. 

• Where ever the power button is on your laptop or desktop. Hold it down for 30 seconds or more. This ensures the computer is completely off.

Step 2: Plug the computer directly into power

• If the computer is a laptop please make sure it is not in a dock. Connect the power cord to the computer and working wall outlet.

Step 3: Press the power button to power the computer on

• Locate the power button again and press it to power the computer on